CTED Seminars & Continuing Education Spring 2021 Spring 2021 | Page 34

HR DOCUMENTATION | NEW HR What Should Leaders be Documenting & Why ?
When you take on any management role in a company , it automatically infers acting on behalf of the company in some respects . This workshop focuses on the role of HR “ proxy ” – learning the legal necessities of documentation , reporting and more . You will quickly see the reasons why documenting is so important for you the leader and your company , but also , some of it is required by law . If you are the HR Professional for your business or a leader in a business you will learn the ins and outs of documenting all the phases of an employee ’ s journey in your company , from interviewing , new hire , onboarding , performance management , 1-1 ’ s , career development and more .
In this seminar you will learn how to create :
• Documentation to keep you compliant and prepared .
• What to document and how to properly document a variety of work situations
• What not to document
• How to securely keep required documentation that is required and needed to be kept by your company
• Understand the benefits to you and your company of maintaining proper documentation
April 7 , 2021 , 8:00 a . m . – 12:00 p . m . Cost : $ 99.00
CULTIVATING A “ WOW ” SERVICE CULTURE LS
Satisfying your customers isn ’ t good enough in today ’ s competitive markets . Today just meeting their needs falls short of earning their loyalty and turns your business into a commodity where only price is important . Winning the competitive battle demands that customers be “ dazzled ”; left “ breathless ” whenever they engage with your organization . The challenge is to build an organizational culture that serves the customer in every way .
In this session :
• Craft your Brand Statement so employees know what to do , who to do it for and why
• Take three simple ideas to help attract employees who love to serve
• Identify and get rid of rules that prevent great employees from doing the “ right thing ”
• Learn to love mistakes and benefit from them
April 7 , 2021 , 1:00 p . m . – 4:00 p . m . Cost : $ 99.00
SUCCESSION PLANNING FOR RETENTION AND BUSINESS SUSTAINABILITY Keeping and Engaging Key Talent and High Potentials in your Business HR
Want to stop the drain of losing key employees ? As this HR for Non HR series unfolds , you have already learned some helpful skills about being a leader who engages and retains good employees . Now , we will focus on identifying Key Talent and High Potential Employees while helping them envision a future with your company .
These steps will help you :
• See how succession planning , creating individual development plans and making the moves necessary to enhance recruitment efforts and significantly improve employee engagement and retention
• You will get tips and tools you need to identify who needs to be developed . Discover appropriate developmental opportunities that will be appreciated , drive employee satisfaction , loyalty and engagement
• Enjoy the benefits of more highly engaged workforce
• Improve the retention of key talent and high potential individuals within your company
April 21 , 2020 , 8:00 a . m . – 12:00 p . m . Cost : $ 99.00
PERFORMANCE EVALUATIONS NO MORE ! HR A Two-tiered Approach to Performance Feedback
One-sided relationships just don ’ t work . They don ’ t work in friendships . They don ’ t work in marriage . They definitely don ’ t work in business . You should be concerned that employees say they hate performance reviews or they don ’ t see any benefit from them . If your organization only does reviews to decide who to fire and who deserves a raise , you may be missing an incredible feedback or growth and development opportunity ! Sadly , many managers seem to despise the performance evaluation process even more , when they invest lots of time and energy into preparing reviews only to have employees get angry or frustrated .
Participants will learn how to :
• Use best practice tools and guidelines to help employees get the information they need to perform at higher levels , stay on the desired path , be more satisfied in their jobs
• Help employees see where performance gaps exist and learn what to do to minimize them
• Get feedback and see how their work truly impacts the organization
April 28 , 2021 , 8:00 a . m . – 12:00 p . m . Cost : $ 99.00
To register or for more information about any of these classes , go to corporatetraining . nwtc . edu or call 920-498-6373 .
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* Course materials are provided unless indicated .