CTED Seminars & Continuing Education Spring 2020 | Page 29

Women and Leadership: Working Through Barriers
and Biases
This seminar identifies the specific challenges imposed on women in
the workplace and provides an in-depth look at how they can combat
these obstacles to maximize their strengths -- helping not only
women, but all professionals and organizations as they work to build
the leadership skills of their employees.
April 15, 2020    8:00 a.m. – 12:00 p.m. 
  $119
What does your Mission, Vision and Values Tell Employees
About You and Your Company?
Why Company Culture Matters. Company culture is important to
employees because workers are more likely to enjoy their time in
the workplace when they fit in with the company culture. Employees
tend to enjoy work when their needs and values are consistent with
those in the workplace. Like it or not, millennials are the generation
driving the workplace changes of the near future. If you fail to
attract millennial talent, your growth may be stagnated, and you
could eventually hit a talent shortage. That said, millennials desire
a strong company culture (in one dimension or another) more than
anything else when deciding who to work for. If you don’t have a
strong or appealing company culture, you’re going to start losing the
recruiting war—and fast. In this workshop, participants will conduct
their own “mini cultural audit” of their mission, vision and values
statements gaining perspective of how they truly are a influencing
component of employee engagement, retention and attraction of
employees to your brand and your company.
May 7, 2020    8:00 a.m. – 12:00 p.m. 
Cultivating a WOW Service Culture
Satisfying your customers isn’t good enough in today’s competitive
markets. Meeting their needs falls short of earning their loyalty
and turns your business into a commodity where only Price is
important. Winning the competitive battle demands that customers
be “dazzled”; left “breathless” whenever they engage with your
organization. The challenge is to build an organizational culture that
serves the customer in every way. Not one that pushes products
and services at them. Not one that forces them to engage with
the organization in an unfriendly way. And not one that channels
customer calls to a call center in some remote part of the world
where communicating in the home language of the customer is a
challenge for the call center reps.
Participants will explore three simple ideas to help attract employees
who love to serve, identify and get rid of rules that prevent great
employees from doing the “right thing” and -- wait for it--learn to
love mistakes and benefit from them!
May 21, 2020    8:00 a.m. – 12:00 p.m.    $119
The Art of Influencing Others
Lay the foundation for more effective communication in this highly
interactive workshop. Through a series of structured experiences,
develop and learn to apply skills that improve your effectiveness
when marketing your services in any communication skill.
TBD    8:00 a.m. – 12:00 p.m. 
  $119
  $119
Running A Successful Meeting
This workshop is based on the book, The Surprising Science of
Meetings. The Washington Post called it one of the top 10 leadership
books to everyone will be reading in 2019. We will review the tools
and techniques for running and participating in a successful meeting.
We will model proper meeting facilitation during the session and
you will leave prepared to run your own effective and productive
meetings.
May 12, 2020 
  8:30 a.m. – 11:30 a.m. 
  $119
Servant Leadership Introduction
Serving and Leadership seem to contradict each other, yet it is one
of the most powerful leadership combinations today!
Learn to:
  Define and understand the concept of Servant Leadership
including a brief history and relevance for today’s employees.
  Understand the skills and behaviors required to be a real Servant
Leader and how these differ from traditional leadership skills.
  Learn how to identify the things that really motivate people and
create an environment where everyone can thrive.
May 14, 2020 
  8:00 a.m. – 12:00 p.m. 
  $119
Course materials are
provided unless indicated.
Breakfast
Lunch
Light Dinner
Refreshments
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To register or for more information about any of these
classes, go to https://corporatetraining.nwtc.edu or
call 920-498-6373.