Operational Statistics
Total number of enquiries — 11,174
Total enquiries:
Number of days open:
Total of Individual Contacts:
Face to Face Interviews:
Telephone Interviews:
Other forms of contact:
Enquiries about volunteering:
2017
24,490 2016
11,174
219 215.5
11,423
10,250
1,112
61 7,137
5,551
1,549
37
205 164
Breakdown of Individual contacts - Period 01 Jul 2016 - 30 Jun 2017
Row Labels
Grand Total
01 Monday AM
1475
02 Monday PM
1069
03 Tuesday AM
1142
04 Tuesday PM
831
05 Wednesday AM
1580
06 Wednesday PM
1192
07 Thursday AM
237
08 Thursday PM
1351
10 Friday AM
1534
11 Friday PM
1012
Grand Total
11423
1600
1400
1200
1000
800
600
400
200
0
Monday
Tuesday
Wednesday
Thursday
Friday
AM PM
Breakdown of major client issues July 2016 — June 2017
2016-2017
ACCOMMODATION
1895
EDUCATION
297
EMPLOYMENT
254
HEALTH
2883
INCOME
1851
LEGAL
686
PAPERWORK
250
SUPPORT SERVICES
429
TRANSPORT
481
DEBT/UTILITIES
1226
2015-2016
1250
101
285
1857
1311
467
140
355
308
825
Community Support Frankston
TRANSPORT
5%
SUPPORT
SERVICES
4%
DEBT/UTILITIES
2016-2017 ACCOMMODATION
12%
19%
EDUCATION
3%
EMPLOYMENT
2%
PAPERWORK
2%
LEGAL
7%
INCOME
18%
HEALTH
28%
|
Annual Report 2017
9