The Conference Chair, Dr. Feng-Tyan LIN, expressed his viewpoint similar to that of Dr. Sugiyama’s. With the industrial structure has made a gradual shift from manufacturing-based to service-based, the service sector has taken a bigger role. Innovation in service industry is vital, giving more importance to the conference. “With service sector taking an important role in our modern society, it has become a trend to improve the life and industry by scientifically and systematically through service innovation. I truly hope that the 3rd ISIDC 2012 can be the platform for knowledge and information exchange about service innovation design, which will be useful to improve our society in the future.” (Dr. Feng-Tyan LIN, Conference Chair of the 3rd ISIDC, 2012) The first ISIDC in Busan received positive responses and a large number of participants recognized the importance of the issues brought by this event (e.g. service quality improvement, service productivity, regional revitalization through service design), a resolution has been reached in Busan to turn the conference into a biennial event. In consecutive years, Future University of Hakodate in Japan has organized the 2nd ISIDC in 2010 and the baton has been passed to National Cheng Kung University in Taiwan to host the 3rd ISIDC in 2012.
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