p8 you are the controller
Predesigned Tools
GRIP is developing a service model for the design of PSSs. It creates and uses the model to guide and inform the case studies within the project, using the insights they gather to refine the model. GRIP is not the only CRISP project that makes use of a model to add to the body of knowledge of designing PSSs.
Prototype Feedback
This also shows how stakeholders during this process are by no means validators of the concept, but active partners during development. GGZe is in that respect an interesting partner.
Erik— At GGZe, we have a culture that can talk openly about stress, it isn’ t considered taboo and we have quite a few words to describe it.
Although the mental health expert traditionally has had a dominant position, these days they are joined by the experiential experts, who have gone through a recovery process and have experienced the effects of stress.
Erik— At GGZe, when it comes to issues as stress or other issues related to emotions, you will quickly see whether something works or not. Our clients are very honest in their feedback.
By testing prototypes on such outliers, you get to the underlying principles much quicker.
Erik— In that sense, we are an interesting partner, not necessarily as a business opportunity, but as a testing ground to explore future solutions. Geert— Although there are no concrete plans at this moment, I am almost certain that if we would decide to translate this into a business, we would use the same approach. I don’ t think it is possible, in this field we are talking about, to work any other way than this.
What this means for designers is that they have to, to a degree, relinquish control over the process. They may lose some control, but gain stakeholder ownership. As stakeholders are highly involved in the design process, they are more likely to accept the end product and recognise it as their own.
Evelien van de Garde-Perik— 1975 e. m. v. d. garde @ tue. nl
. Postdoctoral Researcher at
Eindhoven University of Technology, Business Process Design, Investigation of user / stakeholder experiences for socio-technical innovation design guidelines. Member CRISP project GRIP
Mike Thompson— 1981 info @ miket. co. uk
. Teacher Industrial Design at Eindhoven University of Technology. Design and Future Thinking
at Mike Thompson Studio. Member CRISP project GRIP
Geert
Christiaansen— 1964 geert. christiaansen @ philips. com
. Senior Director Design Innovation
at Philips Design, Innovation through Design Thinking. Member CRISP project GRIP
Erik Kuijpers— 1960 hjj. kuijpers @ ggze. nl
. Staff member R & D at GGzE. Bridge between mental healthcare
and technical innovation. Member CRISP project GRIP
Dirk Snelders— 1963 h. m. j. j. snelders @ tue. nl
. Associate professor Eindhoven University of Technology. Visiting professor at Aalto
University Helsinki. International Design Business
Management Programme( IDBM). Project leader CRISP project GRIP
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