Visualising Data Probes

Crisp Magazine # 1

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The first stage of the model reflects that approach. As the end result is uncertain, it is difficult to give assurances or clear answers to the role of each stakeholder.

Evelien— The initial service model started almost as a way to explain to partners what role everybody would be taking and how they would benefit from being involved.

The model has gone through several iterations. It has developed from a designer centric perspective, where designers took the lead at every stage, to a process that has a certain rhythm, moving back and forth between designers and stakeholders. In the current version the white activities are those closer to a designer’ s expertise, whereas the black activities are those where partners can particularly add value.

Some early co-creation sessions with the GGZe helped identify what directions could work:

Dirk— At the outset, we thought that interactions between staff and clients would be most stressful. We hadn’ t even considered bureaucracy to be a stress factor.

At that early stage, the data you gather can be used to determine and clarify what everybody’ s interest is and what the data means. Before you can deploy these data probes, though, you must first decide what kind of data to collect and with what type of probes. Whether you will choose for the personal, individual level or the social, group level affects the direction solutions can take.

Dirk— When a stress coach thinks he is looking at an organisational problem, then development will lean towards giving feedback on that level. When, on the other hand, a stress expert decides to look at stress prevention, feeling that she is continually behind the times, designers may try to support such preventive measures.