CRA Today Spring Issue | Page 47

by Debra Fileta
customer service

Going Deeper

4 Simple Ways to Build Your Conversation Skills

by Debra Fileta

Words convey interest. They invite people to go deeper. Like our other people skills, our conversation skills have the power to either convey or convolute our love. You don’ t want to overpower a conversation with your thoughts, opinions and ideas, but you also don’ t want to withhold so much that you seem uninterested and allow the conversation to stall. So here are a few things to consider as you’ re practicing your own conversation skills. continued on page 48 >>
CRA today 47