Course Rep Handbook 2013/14 1 | Page 6

The Big Quality Questions What kind of things are course reps expected to raise questions about? 1. Teaching on my Course 2. Assessment and Feedback 3. Academic Support 4. Organisation and Management 5. Learning Resources 6. Personal Development 7. Overall Student Satisfaction 8. Students' Union (Association or Guild) These are the areas that students are asked about when completing their undergraduate degree on the National Student Survey. Course Reps can help to improve the academic experience across the university by questioning the things going wrong in these areas. The NSS is a great aid to creating change as it is evidence of what is going well and what needs improvement. You should be thinking – Are things good enough? Could they be better even excellent? How can they be improved? How can the National Student Survey (NSS) back up your arguments? 6