Coronavirus disease (COVID-19) technical guidance by WHO RCCE action plan: COVID-19 preparedness - Page 22
Annex 5. Required actions and information needed
What information or guidance will each stakeholder need to know and accept
in order take required steps or actions?
Identify the information or guidance each group will need to know and accept in order to take actions for public
health goals to be fulfilled. Fill in the far box on the right. For example if health care providers need to
understand the importance for their life and patients’ lives to wear protective gear when treating patients
with COVID-19-type symptoms, they will need to be aware of the COVID-19 situation in your country
(level of risk), COVID-19 symptoms, and understand the severity of the disease. They also need to be
trained in how to use protective gear. At the same time supply must ensure protective materials are available.
Add the objectives for each group identified as high priorities and identify the type of information and guidance
required. See the first box as an example.
Health care providers
Wear protective clothing,
masks and gloves to protect Needed: awareness of COVID-19 threat
and situation in your country, information on
themselves from COVID-19
infection. COVID-19 prevention equipment, guidance on
how to report cases for testing.
Report cases with COVID-19
symptoms for testing Information related to per-ceptions of risk
and possible barriers to the uptake of these
actions is required to be able to engage
with the audiences and negotiate change of
Insert next audience, stake-
holder or partner below
Information or guidance needed
Add related actions/steps
General content needed by all stakeholders: you are likely to see that many types of content are needed by all
• Raise awareness of COVID-19 signs, symptoms, and severity.
• Communicate status of COVID-19 in your country and globally.
• Promote understanding of what health officials and partners are doing to prevent spread and reduce
• Identify sources of credible, updated information.
• Identify behaviours, perceptions and information needs.
• Increase knowledge of steps to prevent COVID-19 infections.
These general contents should be widely disseminated to all groups and regularly updated.
RC C E A C T I O N P L A N G U I DA N C E
C O V I D - 19 P R E PA R E D N E S S A N D R E S P O N S E