CORE Training Catalog Spring 2021 | Page 10

Instructor Led Training: Continued

Crucial Conversations - 2 day Course, 2.5 hours per day

Day 1: April 26 @ 1pm-3:30pm

Day 2: April 27 @ 1pm-3:30pm

Day 1: June 8 @ 9am-11:30am

Day 2: June 9 @ 9am-11:30am

Crucial Conversations is a two-day course (2.5 hours per day) that teaches essential skills for creating alignment and agreement amongst team members by fostering open dialogue around high-stakes, emotional or risky topics. Learn the skils to:

- Speak more assertively

 - Address difficult subjects

 - Set appropriate boundaries

 - Overcome communication barriers that exist around emotionally charged topics, such as:

   Lack of trust with a colleague

   Disagreement around high stakes issues

Office politics and hierarchy

 - Help teams that are battling:

   Low morale

   Declining productivity

   Safety violations

Poor patient/customer satisfaction

Each Participant receives an e-copy of all of the material, including a copy of the best selling book Crucial Conversations.

Request Crucial Conversations for your department on dates that fit your scheduling needs.

Contact CORE for more information about setting up this course for your department or team at:

[email protected]