Dealing with Difficult Outpatient Situations - 1 hour
Oct. 8 @ 11:15am-12:15pm
Participants will learn proven techniques to prevent difficult patient situations, become familiar with the L.A.S.T. Service Recovery strategy. Discover their own emotional triggers and how to manage them, apply Assertive Limit Setting and Enforcement for patients who become verbally abusive. Become more confident interacting with patients, patients’ families and others you serve.
DiSC - 2-day Course, 2 hours per day
Day 1: Oct. 13 @ 1pm-3pm Day 1: Nov. 29 @ 1pm-3pm
Day 2: Oct. 14 @ 1pm-3pm Day 2: Nov. 30 @ 1pm-3pm
Day 1: Nov. 18 @ 1pm-3pm Day 1: Dec. 9 @ 9am-11am
Day 2: Nov. 19 @ 1pm-3pm Day 2: Dec. 10 @ 9am-11am
The Everything DiSC® Workshop drives awareness and understanding of the various DiSC styles. The program begins by making each participant more aware of his/her own DiSC style. Far from the “touchy feely” programs associated with many other personality tools, the Everything DiSC Workshop is a practical approach to improving employee communication, developing stronger relationships and creating a healthier team and organization.
The Workshop includes a personalized assessment, and dives deeper into each participant's DiSC style, work priorities, and how to read people to understand their DiSC style. This course is particularly effective when in-tact teams take the course together.
Click HERE to request a special session with your department.