Coral Springs Animal Hospital's Pawfessional Spring 2017 | Page 25

Include the team in the why, not
just the how. Do your team
members know what your annual
goals are? Perhaps you purchased a
new CT machine and it requires a
minimum of 12 scans a month to
breakeven based on all costs
associated with the service. Do they
know that? It would help them
understand why you charge what
you charge. Track the numbers and
share the results at regular
meetings. Let them know where the
cases are coming from and what
types of patients are utilizing the
technology. They can then identify
similar
scenarios
and
help
encourage the DVM on the phone
to refer a case or the pet owner in
the exam room to accept your
recommendations.
Empowering
them with information, and why
you make the business decisions
you do, shows them you trust and
respect them to help lead the
practice.
There are endless ways you can
serve your team – it’s a means to
an end, sure. But it also makes for a
really enjoyable workplace. Tap into
the creativity of your team – and
you’ll enjoy the ride a whole lot
more.
At BluePrints, I’ve done my best to
employ Servant leadership, and we
certainly encourage all of our client
practices to embrace an employee-
centric style of management. That
doesn’t give us an excuse to let the
team run the show. It just provides
an opportunity to share the
responsibilities and to celebrate
our successes as a team, because
we all made it possible. ■