Here ’ s what ’ s been happening across THE BUSINESS since our March issue
news flash
# Mowbli
Mowbli gets a makeover
Mowbli – the original mascot for Carphone Warehouse – has been given a much-needed facelift after more than 10 years on the roof of our Acton Support Centre . The new Mowbli is modelled on the new Nokia 3310 , which you can read more about on page 6 .
# SHOPIDOL
On shop of the world
Congratulations to Stuart Bonner , from Carphone Warehouse in Glasgow , who won this year ’ s Shop Idol !
The competition aims to find the best mobile sales colleague in the UK .
Stuart came second in the 2016 competition , but held off challenges from O2 and Tesco Mobile sales colleagues – plus Joshua Higgins , from Carphone Warehouse in Kettering – to triumph in the 2017 final .
# YOURCHOICE
Good choice
Our new Your Choice branding is now live in our Ireland Carphone Warehouse stores – to remind our customers of the variety , value and choice we offer in store and online . As the branding went live , our Irelandbased store managers met in Croke Park for their sales conference , where they discussed how we can improve our leadership and teamwork to make sure we can deliver world-class service to our customers .
# YOURNETWORK
Now that ’ s a plan
iD has made great progress in the two years since its launch , with over 580,000 active customers in the UK . Now , having listened to customer feedback , it ’ s about to launch a brand new post-pay proposition . As part of that , it ’ s saying goodbye to ShockProof , GoTo and TakeAway deals , and replacing them with one simple plan that includes capping , free data rollover , and inclusive roaming # to XXX 50 destinations – an offer
Shop other networks Idol haven story ’ t matched to . On top of that , it ’ s also extended come its sponsorship of Family Guy
Xxx on ITV2 for another six months . Xxx Exciting times for iD !
Keep an eye on Workplace for the launch of our new brand campaign
The roll out of t : app , our new colleague scheduling tool , has started in our 3-in-1 stores and has been met with a lot of enthusiasm from both managers and colleagues . t : app delivers the functionality colleagues have been asking for . It makes managing schedules easier and makes sure colleagues are paid correctly . Colleagues can use a mobile app when they are working , request holidays and more . It ’ s a win-win for everyone !
Jason Francis , Senior Manager in the Workforce Management team , said : “ Our colleagues and managers told us we had to be more transparent and make the processes of managing ‘ work life ’ simpler and more convenient . Getting paid correctly , knowing when you ’ re working , and having easy access to your time off are the three most important things to our colleagues – and with t : app we ’ ve worked hard to get these things right .
“ The best bit for me is that colleagues have more control and can access this information from anywhere , on any device . It won ’ t stop there though . t : app helps us imagine how our colleagues might want to work in the future – like being able to swap shifts and work extra shifts in other stores .”
“ It ’ s really easy to interact with schedules and I know my colleagues are getting paid accurately for their work .”
Raj Laroiya , General Manager
“ Colleagues know their request has been received and get notifications when its been actioned , so they can plan their work and personal lives better .” Danny Sarlo , People & Operations Manager
“ t : app gives me complete control and access at work or on the go . The app is user-friendly and allows me to balance my work and family time .” Yasmin Alom , Admin colleague
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CONNECTED | June 2017