CONTENT
T H E I N N O VAT I O N I S S U E
15
CONNECTING THE DOTS
Experience the Effectiveness of Customer Journey Mapping
THE EVOLVING
8
LANDSCAPE
OF CORPORATE
LEARNING
BENEFITS
7
OF SLOW
AND STEADY
BUSINESS
GROWTH
22 BOOK
REVIEW:
Define a Culture of
Creativity With The
Innovator’s Mindset
THE
19
MILLENNIAL
FACTOR
YOUR
3 REJUVENATE
BUSINESS STORY
Executive Editor Michael V. Greisler
[email protected] // 845-369-8482
Creative Director Victoria R. Carlson
Designer Caitlin Rozell
Managing Editor Dave Chlastosz
Contributing Writers Jordan Dickenson,
Fritz Lenneman, Loral Pepoon, Hope Shores,
Anne Songy, Laura Jane Walker, Angela Williams
Photographer Andrew French
PRODUCED BY LIFT1428 FOR STERLING NATIONAL BANK
ZEN TO YOUR
18 BRING
OFFICE SETTING
RISE OF
23 THE
FLEXIBLE WORKING
RANKED BY FORBES’ 2017 “AMERICA’S 100 BEST BANKS” // CONNECT INNOVATION SUMMER 2017 // SNB.COM | 5