Welcome to Connect
A
t PACK & SEND we are in the business of
providing people and businesses with a complete
range of one-stop-shop solutions when sending
anything, anywhere.
This is our Purpose. It is why the business was created
and represents what the brand stands for. Our ‘one-stopshop solutions’ ultimately attracts customers to our brand
in the first place.
To live up to our Purpose and to ensure continued growth
– PACK & SEND is continuing to implement innovative
new solutions for our customers that are distinct from
the competition. Some of these innovations have been
communicated to franchisees in Australia and are briefly
summarised below:
1. Development of Packaging and Freight Shopping
Cart Software Integration
This is a solution that will allow the customer to sell
product from their website and link their sales order
processing system directly to the power and reach of the
PACK & SEND retail network and delivery system.
2. Development of a Parcel Collect Service
This is a solution that offers PACK & SEND locations to
customers as an alternative delivery location (instead of
their home) for any goods they have purchased from any
web-store online.
3. Development of Advantage Partner Web System
This is a solution that that enables volume business
customers (who use Service Centre solutions) to log-in
to a web portal 24 hours a day, 7 days a week to gain
access to a range of information, including a customised
‘rate card’ developed by the franchisee.
Service Centre network with an extensive national PACK &
SEND Parcel Pick-Up Point network.
The key to our ongoing success and growth in the modern
world is that we not only have to continue to innovate, but
we also need to become more agile in the implementation
process. The timing of innovation projects obviously need
to be considered in light of budgetary constraints and
resources. But when a project starts, agility is paramount.
The Agile Methodology to innovation is an alternative to
the traditional approach of launching new innovations and
is being rapidly adopted worldwide. Agile innovation could
be briefly summarised as ‘Innovating together – quickly’. It
consists of teams comprising franchisees and franchisor
staff who are empowered to achieve specific objectives
within non-negotiable ground rules.
Recently, we circulated a brochure on how franchisees
can get involved in an Agile Innovation Team for any one of
the above projects. If you believe that you may be able to
add value wi Ѡ