ÍNDICE 381
Affiliated Computer Services ( ACS ), 201 Agi Pharma , 185 Agilent , 68 , 187 Air Canada , 99 , 186 Air France , 99 Airbus Industrie , 10 , 28 AirTran , 178 , 202 Alamo Car Rental , 41 Alaska Airlines , 202 Albertson ’ s , 249 Alcoa , 298 Alliance , 187 Allianz , 9 Allied Domecq PLC , 177 , 187 Allied Signal , 180 Allstate , 295 Altek , 202 AMAX Engineering Company , 71 AMC Entertainment , 198 , 200 Amazon . com , 41 , 67 , 102 , 181 , 283 America Online ( AOL ), 99 , 140 , 204 America Online Latin America , 186 America West Airlines , 200 , 202 American Airlines , 99 American Counseling Association ( ACA ), 78 American Express , 187 , 295 American Management Association ( AMA ), 296 American Tower , 199 America ’ s Doctor , 204 Ameritrade , 41 , 191 , 200 Ami De Pharmaceutical , 200 Anheuser-Busch , 95 , 179 , 259 Anthem , 198 AOL Time Warner , 297 , 322 Apple Computer , 64 , 95 , 112 , 201 , 248 , 282 , 283 Apria Healthcare , 248 Arby ’ s , 179 Archipelago Holdings , 199 Armani , 195 Arrowhead Steel Company , 176 Arthur Andersen , 320 ArvinMeritor , 339 Ascential Software , 199 Ask Jeeves ( ASKJ ), 43 , 187 Aspen Institute , 286 Assicurazioni Generali , 9 Asustek , 202 Atlanta Web Printers , Inc ., 58 Atlantic Richfield , 275 AT Kearny , 157 AT & T , 66 , 259 , 328 , 339 Autodesk , 14 Avid Technology , 199 AVIS , 183 Avon Products , 68 , 89 , 111 , 178 , 296 , 297 AXA , 9
B
Bacardi , 177 Banana Republic , 148 Bandai , 199 Bank of America , 173 BankAmerica , 282 Barrett Memorial Hospital , 72 , 73 Baxter Travenol Laboratories , 22 BBDO , 11 BeautiControl , 173 Bellevue Hospital , 57 Bell Mobility , 42 BellSouth , 25 Ben & Jerry ’ s , 72 , 73 , 186 Ben Q , 202 Berkshire Hathaway , 283 , 348 Bertelsmann , 187 Best Practices Benchmarking and Consulting , 156 Bethlehem Steel , 295 BIC , 191 Big Lots , 211 Black and Decker , 191 Black Stone Group , 186 Bloomingdale ’ s , 173
Blount International , 180 BMW , 191 BNP Paribas , 200 Boeing Company , 10 , 25 , 28 , 42 , 98 , 99 , 296 ,
315 , 317 , 318 Boise Cascade , 175 Bombardier , 199 Bone Care , 199 Bonefish Grill , 14 Boy Scouts , 203 BP PLC , 9 Bridgestone / Firestone , 28 Briggs and Stratton , 103 , 191 Bristol-Myers Squibb , 95 , 277 , 296 British Aerospace PLC , 98 British Air , 99 Brooks Bros ., 148 Brookstone , 199 Brown Company , 313 , 314 Budget Rent-a-Car , 173 Burger King , 193 , 308 BusinessWeek , 105 , 247 , 248 , 252 Buy . com , 102
C
Cadbury Schweppes PLC , 11 , 194 California Energy Commission , 58 Calpine Corporation , 187 Calvin Klein , 148 Campbell Soup , 11 , 211 , 241 , 242 , 243 , 308 Cannondale , 188 Canon , 41 Cargill , 92 , 187 Carnival Cruise Lines , 222 , 266 CarPoint , 102 Carraba ’ s Italian Grill , 14 Carrefour , 9 Carrier , 181 , 282 Casio , 138 Catalyst , 296 Caterpillar , 22 , 28 , 95 , 191 CBS , 10 , 137 , 183 , 204 Celanese , 22 Cellfone , Inc ., 220 Cellon , 202 Cendant , 11 , 183 Century , 21 , 183 Charles Schwab , 11 Cheeseburger in Paradise , 14 Chemical Bank , 22 , 346 ChevronTexaco , 199 Chrysler , 28 Chubb PLC , 181 Cifra , 195 CIGNA Property and Casualty Insurance ,
56 , 346 Cineplex Galaxy , 187 Cinergy , 199 , 249 Cingular , 42 Cipher-Trust Research , 140 Cisco Systems , 41 , 42 , 152 , 201 , 272 Citibank , 107 Citicorp , 22 , 28 , 297 Citigroup , 187 Citizens Communications , 339 Clarus , 11 Clayton Homes , 187 Clear Channel Entertainment , 183 , 187 Cleveland Indians , 88 CML Group , 89 CMS Energy , 339 CNET Networks , 43 CNF , 339 Coal India Ltd ., 202 Coca-Cola , 95 , 173 , 179 , 297 Colgate-Palmolive , 28 , 62 , 187 , 193 , 248 Collins & Aikman , 185 Columbia / HCA Healthcare Corporation , 175 Columbia University , 195 Comcast , 88 , 179 Commerce One , 11
Commercial Federal Corp ., 200 Communication Satellite Corporation ( Comsat ), 21 Compal , 202 Compaq , 245 Computer Associates , 199 Computer Sciences Corp ., 187 , 201 ConAgra Foods , 274 Concord Communications , 199 Concord University of School of Law , 203 Conde Nast , 187 Conoco , 353 Conseco , 248 Consolidated Foods , 351 Constellation Brands , 177 Construction Bank , 173 Continental Airlines , 339 Corning Glass Works , 71 Coty Inc ., 186 Criterion Productions , Inc ., 77 Crompton Corporation , 199 Crown Zellerbach , 71 CTI Molecular , 199 CUNO Inc ., 199 Cushman & Wakefield , 195 CVC Capital Partners , 187 CVS , 14 , 181 CyerTAN , 202
D
Daiei , 234 DaimlerChrysler , 9 , 148 , 176 , 187 Danone , 187 Darling International , Inc ., 21 Days Inn , 183 Deere & Company , 57 , 68 , 92 , 95 Dell Computer , 67 , 70 , 72 , 73 , 95 , 109 , 112 , 152 ,
168 , 169 , 174 , 181 , 191 , 201 , 348 Delta Air Lines , 99 , 191 , 202 , 210 Deutsche Post AG , 178 DHL , 178 Diageo , 187 Dickson Family , Inc ., 315 Digital Impact , 199 Digital Realty , 187 Dillard ’ s Department Stores , 88 Discovery Communications Inc ., 296 Disney . See also Walt Disney Company , 41 Doubleclick , 199 , 307 Dow Chemical , 28 , 71 , 351 Dow Corning Corporation , 22 , 279 DST Systems , 187 Duke Energy , 187 , 199 , 283 Dun & Bradstreet , 17 , 142 , 328 DuPont , 273 , 351 DuPont Canada , 281
E
E . On AG , 187 EADS , 99 Eastman Chemical , 273 Eastman Comp ., 273 Eastman Kodak , 298 Eaton Corporation , 167 , 176 eBay , 35 , 43 , 67 , 200 , 211 , 297 Ecolab Inc ., 68 Edmunds . com , 102 Electronic Boutique , 199 Electronic Data Systems ( EDS ), 201 , 281 Eli Lilly Company , 195 , 211 , 296 Ellie Mae , 11 El Paso Corporation , 187 , 339 Emaar Hotels & Resorts LLC , 195 Emerson Electric , 180 , 351 Enel SpA , 187 ENI Entegris , 9 Enron , 8 , 135 , 247 , 249 , 318 , 320 , 351 Entegris , 199 Ericsson , 152 , 201 e-Steel Corporation , 176 E * TRADE , 25 , 159 , 191 European Aeronautic Defense and Space ( EADS ), 196 www . xlibros . com