ÍNDICE 381
Affiliated Computer Services( ACS), 201 Agi Pharma, 185 Agilent, 68, 187 Air Canada, 99, 186 Air France, 99 Airbus Industrie, 10, 28 AirTran, 178, 202 Alamo Car Rental, 41 Alaska Airlines, 202 Albertson’ s, 249 Alcoa, 298 Alliance, 187 Allianz, 9 Allied Domecq PLC, 177, 187 Allied Signal, 180 Allstate, 295 Altek, 202 AMAX Engineering Company, 71 AMC Entertainment, 198, 200 Amazon. com, 41, 67, 102, 181, 283 America Online( AOL), 99, 140, 204 America Online Latin America, 186 America West Airlines, 200, 202 American Airlines, 99 American Counseling Association( ACA), 78 American Express, 187, 295 American Management Association( AMA), 296 American Tower, 199 America’ s Doctor, 204 Ameritrade, 41, 191, 200 Ami De Pharmaceutical, 200 Anheuser-Busch, 95, 179, 259 Anthem, 198 AOL Time Warner, 297, 322 Apple Computer, 64, 95, 112, 201, 248, 282, 283 Apria Healthcare, 248 Arby’ s, 179 Archipelago Holdings, 199 Armani, 195 Arrowhead Steel Company, 176 Arthur Andersen, 320 ArvinMeritor, 339 Ascential Software, 199 Ask Jeeves( ASKJ), 43, 187 Aspen Institute, 286 Assicurazioni Generali, 9 Asustek, 202 Atlanta Web Printers, Inc., 58 Atlantic Richfield, 275 AT Kearny, 157 AT & T, 66, 259, 328, 339 Autodesk, 14 Avid Technology, 199 AVIS, 183 Avon Products, 68, 89, 111, 178, 296, 297 AXA, 9
B
Bacardi, 177 Banana Republic, 148 Bandai, 199 Bank of America, 173 BankAmerica, 282 Barrett Memorial Hospital, 72, 73 Baxter Travenol Laboratories, 22 BBDO, 11 BeautiControl, 173 Bellevue Hospital, 57 Bell Mobility, 42 BellSouth, 25 Ben & Jerry’ s, 72, 73, 186 Ben Q, 202 Berkshire Hathaway, 283, 348 Bertelsmann, 187 Best Practices Benchmarking and Consulting, 156 Bethlehem Steel, 295 BIC, 191 Big Lots, 211 Black and Decker, 191 Black Stone Group, 186 Bloomingdale’ s, 173
Blount International, 180 BMW, 191 BNP Paribas, 200 Boeing Company, 10, 25, 28, 42, 98, 99, 296,
315, 317, 318 Boise Cascade, 175 Bombardier, 199 Bone Care, 199 Bonefish Grill, 14 Boy Scouts, 203 BP PLC, 9 Bridgestone / Firestone, 28 Briggs and Stratton, 103, 191 Bristol-Myers Squibb, 95, 277, 296 British Aerospace PLC, 98 British Air, 99 Brooks Bros., 148 Brookstone, 199 Brown Company, 313, 314 Budget Rent-a-Car, 173 Burger King, 193, 308 BusinessWeek, 105, 247, 248, 252 Buy. com, 102
C
Cadbury Schweppes PLC, 11, 194 California Energy Commission, 58 Calpine Corporation, 187 Calvin Klein, 148 Campbell Soup, 11, 211, 241, 242, 243, 308 Cannondale, 188 Canon, 41 Cargill, 92, 187 Carnival Cruise Lines, 222, 266 CarPoint, 102 Carraba’ s Italian Grill, 14 Carrefour, 9 Carrier, 181, 282 Casio, 138 Catalyst, 296 Caterpillar, 22, 28, 95, 191 CBS, 10, 137, 183, 204 Celanese, 22 Cellfone, Inc., 220 Cellon, 202 Cendant, 11, 183 Century, 21, 183 Charles Schwab, 11 Cheeseburger in Paradise, 14 Chemical Bank, 22, 346 ChevronTexaco, 199 Chrysler, 28 Chubb PLC, 181 Cifra, 195 CIGNA Property and Casualty Insurance,
56, 346 Cineplex Galaxy, 187 Cinergy, 199, 249 Cingular, 42 Cipher-Trust Research, 140 Cisco Systems, 41, 42, 152, 201, 272 Citibank, 107 Citicorp, 22, 28, 297 Citigroup, 187 Citizens Communications, 339 Clarus, 11 Clayton Homes, 187 Clear Channel Entertainment, 183, 187 Cleveland Indians, 88 CML Group, 89 CMS Energy, 339 CNET Networks, 43 CNF, 339 Coal India Ltd., 202 Coca-Cola, 95, 173, 179, 297 Colgate-Palmolive, 28, 62, 187, 193, 248 Collins & Aikman, 185 Columbia / HCA Healthcare Corporation, 175 Columbia University, 195 Comcast, 88, 179 Commerce One, 11
Commercial Federal Corp., 200 Communication Satellite Corporation( Comsat), 21 Compal, 202 Compaq, 245 Computer Associates, 199 Computer Sciences Corp., 187, 201 ConAgra Foods, 274 Concord Communications, 199 Concord University of School of Law, 203 Conde Nast, 187 Conoco, 353 Conseco, 248 Consolidated Foods, 351 Constellation Brands, 177 Construction Bank, 173 Continental Airlines, 339 Corning Glass Works, 71 Coty Inc., 186 Criterion Productions, Inc., 77 Crompton Corporation, 199 Crown Zellerbach, 71 CTI Molecular, 199 CUNO Inc., 199 Cushman & Wakefield, 195 CVC Capital Partners, 187 CVS, 14, 181 CyerTAN, 202
D
Daiei, 234 DaimlerChrysler, 9, 148, 176, 187 Danone, 187 Darling International, Inc., 21 Days Inn, 183 Deere & Company, 57, 68, 92, 95 Dell Computer, 67, 70, 72, 73, 95, 109, 112, 152,
168, 169, 174, 181, 191, 201, 348 Delta Air Lines, 99, 191, 202, 210 Deutsche Post AG, 178 DHL, 178 Diageo, 187 Dickson Family, Inc., 315 Digital Impact, 199 Digital Realty, 187 Dillard’ s Department Stores, 88 Discovery Communications Inc., 296 Disney. See also Walt Disney Company, 41 Doubleclick, 199, 307 Dow Chemical, 28, 71, 351 Dow Corning Corporation, 22, 279 DST Systems, 187 Duke Energy, 187, 199, 283 Dun & Bradstreet, 17, 142, 328 DuPont, 273, 351 DuPont Canada, 281
E
E. On AG, 187 EADS, 99 Eastman Chemical, 273 Eastman Comp., 273 Eastman Kodak, 298 Eaton Corporation, 167, 176 eBay, 35, 43, 67, 200, 211, 297 Ecolab Inc., 68 Edmunds. com, 102 Electronic Boutique, 199 Electronic Data Systems( EDS), 201, 281 Eli Lilly Company, 195, 211, 296 Ellie Mae, 11 El Paso Corporation, 187, 339 Emaar Hotels & Resorts LLC, 195 Emerson Electric, 180, 351 Enel SpA, 187 ENI Entegris, 9 Enron, 8, 135, 247, 249, 318, 320, 351 Entegris, 199 Ericsson, 152, 201 e-Steel Corporation, 176 E * TRADE, 25, 159, 191 European Aeronautic Defense and Space( EADS), 196 www. xlibros. com