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Complete the following table.
§ Review the steps of the communication model on in Ch. 2 of
Business Communication. See Figure 2.1.
§ Identify one personal or business communication scenario.
§ Describe each step of that communication using your personal or
business scenario. Use detailed paragraphs in the boxes provided
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COM 295 Week 1 Knowledge Check

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1. Which of the following terms best describes the process of sending
and receiving verbal and nonverbal messages between two or more
people?
2. _____ is the process of interpreting messages from others into
meaning.
3. All outgoing messages are encoded and all incoming messages are
decoded through:
4. _____ is the component of active listening in which nonverbal
communication plays a vital role.
5. Reflecting is the component of active listening which entails:
6. Which of the following communication trends is considered a
barrier to effective listening?