COM 295 MENTOR Career Begins/com295mentor.com COM 295 MENTOR Career Begins/com295mentor.com | Page 12

Jenna's boss does not take her complaint seriously because
construction noise prevented him from hearing it.
Jenna's boss does not take her complaint seriously because he thinks
teenagers always exaggerate.
Jenna's boss does not understand that when she says a product is
"bad," she means she likes it.
Jenna's boss does not understand what she tells him because his
hearing aid battery dies.
30 Which of the following is typically included in the drafting stage of
writing an effective business message?
setting a positive and other-oriented tone
ensuring that the communication is fair
identifying the primary message and key points
finding the needs of the audience
---------------------------------------------------------------------------------------

COM 295 Week 1 Communication Process Worksheet

FOR MORE CLASSES VISIT
www.com295mentor.com
Instructions
Complete the Communication Process worksheet.
Click the Assignment Files tab to submit your assignment.
Communication Process