credible. Without this belief, they
pause after listening to the leader’s
Let’s go a little deeper on these two
qualities to appreciate how essential
they are to good coaching. Concern
is a quality in the character dimension
of the model that relates to trust. It is
defined as the ability to be attuned to
a client’s ideas and feelings, conveying
that what matters to them matters
to you—it feels less transactional and
very sincere. This can be conveyed by
taking time to learn about the whole
client; i.e., his or her professional and
personal goals.
Resonance is an aspect of the
substance dimension, demonstrated
when you leave people feeling heard
and understood. It goes beyond
merely hearing words and grasping
their semantic meaning to appreciate
nonverbal behaviors, while letting
others know through our responses
that it is registering and affecting us.
response. You consider carefully what
you’ve heard. Perhaps you restate
it and ask a question posed as a
h