Concentrix – Knowledge Management
KM Services: Concentrix built tools and processes to decrease call volume without
impacting CSAT.
Knowledge Management:
Forum Moderation:
? Click analysis
? Technical Writing for
Documents and Articles
? Software Simulation
development
? Knowledge Base CMS
(Content Management
System)
? Forum Moderation
? Article, Page and
Product Tracking
? Product 360-degree views
Email and Live Chat
Support:
? How-To videos and Flash
Demo’s on more
complicated issues
? Multi-session Technical
Support and Customer
Service
? KB Quality Analysis to
identify common problems
and trends