From the CEO
from
By JOHN Ogden Sr
you for your faithfulness. Toward the end of 2019, I
wrote of the need for general donations and you
answered that need. We are regularly evaluating processes, contracts,
and services to make sure that the CMA National/International Support
Center is utilizing every dollar to its maximum potential while providing
a high level of service and remaining mission true. We ended the year
with a 5.4% increase in general donations and an 26.1% increase in total
ministry. The evangelistic and servant’s heart of this ministry continues
to beat strong and true.
I want to share a few of the accomplishments from our Support
Center team for 2019 that would not have been possible without your
support through general donations. CMA
Thank
Information Technology
• Upgraded primary file storage server operating
system
• Completed phase 3 of the Global Web Portal project
(estimated completion is October 2020)
• Developed a Wi-Fi solution for credit card process-
ing at state events
Facilities & Maintenance
• Constructed two Iron Mountain host sites
• Upgraded Iron Mountain pavilion lighting to LED
• Installed security gates at Support Center, Training
Center, and Iron Mountain
• Upgraded locks for cabins and facilities to digital
locks
• Upgraded parking on Iron Mountain
John Sr and Becky Ogden,
John is CEO/Chairman of the
Board of Directors.
Events/Membership
• Improved process/communication for handling
membership application issues
• Established new process for offering mission trips
through Open Doors and Jesus Film Project®
Production Operations
• Developed artwork for 34 new shirts and 20 new
products
• Updated Hope for the Highway Bible by adding in
“Next Steps” section, updating testimonies, and
negotiating a cost reduction
• Streamlined leather patch process, adding numbers
to the patches and utilizing volunteers to help in
production
Iron Mountain Rentals
• Increased utilization by 40% (hosted 35 events) –
working toward a goal of Iron Mountain being self-
supporting
• Implemented incentives to encourage non-CMA
motorcycling group usage (i.e. United Side Car
Association National Rally)
• Worked with chapters and volunteers to increase
involvement throughout the year
• Released new CMA Kids training DVD in English and
Spanish
• Introduced new HeartBeat content to include ride
reports, gear reviews, and chapter health articles
Executive Support/CMA International
• Registered the CMA logo in 21 of 27 nations who
had not already registered the logo
• Grew CMA International membership by 8.6%
• Developed/distributed monthly training topics
• Chartered 1 nation (Romania)
Media