Contents
Presidents Perspective
4
Executive Officer’s
5
CMAA Strategic Plan
7
The Business End
8
How to get your team to pay attention to your idea
10
Selling the great hospitality jobs in rural clubs
12
Affiliate Leaders Series
14
Restaurant staff shortages? Blame it on Masterchef
16
CMA Country Club Managers Conference
18
CMAA Membership
19
Industrial Relations
21
The A-B-C of Customer Intelligence
24
Navigating your way through depression
26
Clubs in the Courts
28
Keno AHG Expo
30
ACCM 2017
31
Kurrawa Club redevelopment
32
Oxfam Trailwalker
34
Where’s my sophistication?
36
HR Summit
38
CMAA Development Series
39
The Process Communications Model
40
Learn Disney secrets of customer attraction
42
2016/2017 CMDA Training Calendar
44
Sponsors Directory
45
Zone Meetings & Industry Functions
48
CMAA Zone Education Officers
48
Notice of Annual
General Meeting
The Annual General Meeting of the
Members of the Club Managers’
Association Australia will take place
at 9am on Tuesday 28th March
2017.
The Annual General Meeting will
be conducted in the Brisbane
Convention Centre, Functions
Centre Brisbane.
Members will receive 10 Activity
Points for attending the Annual
General Meeting and signing the
Members’ Register.
ALLAN PETER, ACCM, Federal
Secretary
Next edition deadline for CMAA Magazine February 2017 Content:
December 22, 2016
Next edition deadline for ClubIQ e-news content:
Distributed Tuesdays fortnightly, deadline Friday prior