2016/2017 CMDA
Training Calendar
MANAGEMENT / OPERATIONS
Duration
NOV 2016
Supervisor Development Program
Includes accredited units;
Monitoring & Evaluating Workplace Operations & Procedures
Coaching Colleagues for Supervisors
4 Days
SYD – Parts
1&2
Monitoring & Evaluating Workplace Operations & Procedures
2 Days
SYD
Coaching Colleagues for Supervisors
2 Days
SYD
Duty Manager Development Program
Ideal for supervisors and frontline Duty Managers
6 Days
SYD – Part 2
Roster Staff: ACCM Unit
2 Days
Leadership Behaviour & Company Culture: ACCM Unit
2 Days
Manage Workplace Relations: ACCM Unit
2 Days
Conflict Management: ACCM Unit
2 days
FEB 2017
MAR 2017
APR 2017
SYD – Part 1
SYD – Part 2
VIC – Part 1
QLD – Part 1
VIC – Part 2
SYD
VIC
QLD
SYD
VIC
SYD
SYD
SYD
BULLSEYE GAMING SERVICE COURSES
Find & Fix Service Quality Gaps
2 Days
VIC
AFFILIATE & ONE DAY PROGRAM SERIES
Paul Lyons – Dealing with Difficult Conversations
Highly interactive – Includes a paid Actor!
1 Day
SYD
VIC
Introduction to Gaming Operations with Brett Jones
1 Day
VIC / SYD
QLD
My First Promotion with Lori Luhrmann
1 Day
SYD
VIC
Delivering Great Customer Service with Bill Shirley
1 Day
Optimising Operations Trainers with Carl Pozzato
1 Day
Introduction to Marketing
1 Day
Operational / Strategic Planning
1 Day
Introduction to Marketing
1 Day
Operational / Strategic Planning
1 Day
Cost Control Principles
Shift Mgt Cost control, Wastage, Staff Ratios with Brett Jones
1 Day
Introduction to F&B Operations with Bill Shirley
1 Day
Navigating the Registered& Licensed Clubs Award with Brent Williams
1 Day
SYD
Profitable Café for Clubs with Bill Shirley
1 Day
SYD
SYD
QLD
SYD
SYD
SYD
SYD
SYD
SYD
SYD
VIC
QLD
SYD
VIC
QLD
SYD
QLD
SYD
SUMMITS & CONFERENCES
HR Summit - Sydney
2 Days
AHG – Expo Brisbane
3 Days
Entertainment Summit
1 Day
Finance & Strategic Mgt Summit - Melbourne
2 Days
SYD
QLD
SYD
VIC
MARKETING / GAMING / WHS
Analyse & Report on Gaming Machine Data: ACCM Core Unit
2 Days
SYD
Marketing Strategies: ACCM Core Unit
2 Days
SYD
WOW Disney Workshop
½ Day
SYD
FINANCE / LEGAL / GOVERNANCE
Mge Finances in Budgets: ACCM Unit
2 days
Board Governance, The Company Secretary & The General Manager
Secretary Managers course
2 Days
IQ 44
SYD
SYD
SYD