Clearview National September 2019 - Issue 214 | Page 83

MOVERS&SHAKERS
Smooth Operations
» » WAYNE HUNTER HAS
joined Emmegi (UK) as Service and
Operations Manager with a brief to
make Emmegi a company which is
easier to do business with.
Hugely experienced in the
industry, Wayne is focusing on
improving the entire customer
experience right from the point
when a machine is ordered all
the way through to when it is
delivered and serviced.
His primary responsibility
will be Emmegi’s experienced
service and installation team
and Wayne has already begun
implementing new procedures
for machine installations and
service calls which formalise the
project management timeline for
every job and make sure that is
communicated to customers.
He is also putting in place
new training schedules for the
engineering team to ensure that
skills are kept up to date and
new systems for monitoring
and analysing everything from
breakdown response times to
customer feedback.
Wayne joins Kully Hunter in
Emmegi (UK)’s expanded service
department, and together they are
committed to delivering a five-
star service. Alongside Wayne’s
new processes, Kully is also
implementing a new CRM system
at Emmegi (UK) which will make
communication with customers
more regular and efficient.
www.emmegi.com
New staff further sign of investment in quality
» » LEADING COMPOSITE DOOR
manufacturer Distinction Doors has
announced the recruitment of two new
staff members in a move showcasing their
commitment to investment in quality and
customer service. Dean Hempshall joins as
Quality Health and Safety and Engineering
(QHSE) Manager while Przemyslaw Dojlidko,
or Joe, steps into an Electrical Maintenance
Engineer role.
Dean, who moved to Distinction from
Howdens Joinery in March, will be tasked
with improving the company’s reputation
for quality and service by monitoring non-
conformance reports and implementing
measures to eradicate issues in the production
process or supply chain. His responsibilities
will also include the control of Total
Productive Maintenance (TPM) to ensure that
Distinction’s machinery is operating at suitable
quality levels.
Joe started in February and forms part of
Dean’s team. Inaugural in the newly created
role, Joe will manage a schedule of upgrades
and replacements, which ensures compliance
with industry regulation is upheld, and by
having a human resource dedicated to fault
diagnostics and performance monitoring of
equipment, the overall output of the factory
will increase.
www.distinctiondoors.co.uk
KEY ACCOUNT MANAGER ‘OUT IN THE FIELD’
» » YALE DOOR AND WINDOW
Solutions has strengthened its team by
appointing Alastair Wheeler as a Key Account
Manager. Alastair will be developing relationships
with system houses, key fabricators and national
key accounts, focusing on the development of
aluminium in a number of areas.
Alastair comments: “This position will
allow me to get back to what I enjoy the
most – being out in the field and speaking
directly to customers on a day to day basis.
Yale is known for its high standards, both for
quality and certification – my goal is to exceed
these expectations and deliver the best possible
service I can for my customers.”
During his 35 years in the industry, Alastair
worked for Siegenia Group, before going on
to work for Caldwell Hardware in a variety of
senior managerial roles.
One of Alastair’s most successful
achievements stemmed from receiving an
enquiry about acoustic air ventilation units.
Alastair realised that these could be what was
missing from sound reduction schemes across
the country. Taking the product under his
wing, Alastair secured specification for local
residential buildings located near a variety of
major UK airports.
www.yaledoorandwindowsolutions.co.uk
C L E A RV I E W-U K . C O M » S EP 2019 » 83