MOVERS & SHAKERS
PROVIDING THE VERY BEST IN CUSTOMER CARE
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VICTORIAN SLIDERS have promoted Tracey Ervine to fulfil a newly-created role of Customer Care Manager, based at the company’ s manufacturing headquarters in Carmarthenshire, South Wales.
“ I have been delighted with Tracey’ s excellent work as my Sales Support specialist over recent months,” comments Mark Richmond, Sales Director at Victorian Sliders,“ and she has more than proven her professionalism with a tireless and valuable contribution to the success of our growing sales team.”
“ Tracey is the ideal choice for our new role of Customer Care Manager”, continues Mark.“ She is unfailingly polite and courteous and her calm, unflappable manner means she can quickly ascertain what support needs our customers may require and react accordingly. As a local person living in a village close to our ECOSlide sash window production office in Capel Hendre, Tracey is very well-connected with all our hardworking office staff members and this certainly helps internal communications to get things sorted in double-quick time.”
Tracey Ervine, Customer Care Manager, can be contacted from 8.30am to 5.00pm by phoning the Victorian Sliders reception desk on 01269 846200 and asking for her by name.
New Head of Group Marketing
Gareth Busson, Head of Group Marketing, DW3 Products Group
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DW3 PRODUCTS GROUP HAS appointed Gareth Busson to the new position of Head of Group Marketing. Gareth will oversee and integrate the marketing for DW3 Products Group, Solidor, Residor, Residence Collection, and Window Widgets. Gareth joins DW3 with over 20 years strategic marketing experience.
DW3 Products Group specialises in premium and super-premium quality products that are designed to be the best in their market, standard setters in innovation, quality, and design. Solidor, Residor, Residence Collection and Window Widgets are all growing fast and transforming their markets.
“ Gareth’ s industry experience and expertise in marketing will help take our rapid growth to the next level,” adds Gareth.
Gareth Busson says:“ DW3’ s quality proposition and the innovations coming from all the brands in the group are outstanding. And the opportunity for installers to use all DW3 brands in their projects is in a league of its own. I’ m really excited to be working with these brands, and look forward to developing the synergies across the group to achieve DW3’ s full potential.”
www. DW3Group. co. uk
‘ INDUSTRY SAVVY’ SALES MANAGER APPOINTED
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ONE OF THE UK’ S FASTEST growing aluminium and PVCu manufacturers has added an experienced sales manager to its team.
In a move that will be seen as a coup within the industry, Jason Loftus, 44, has become Area Sales Manager for Scotland at the TWR Group.
He was previously Area Sales Manager at Smarts for two years; and before that worked at Stevenswood and Systems Aluminium.
An industry stalwart, Jason has 28 years’ experience in sales and manufacturing roles and has previously been a Factory and Production Manager at various fabricators.
Jason Loftus, Area Sales Manager
He comments:“ I’ m looking forward to joining TWR. Over the last few years I’ ve been very impressed by their operation. The growth and investment they’ ve achieved has been phenomenal and I can’ t wait to get started.”
Terry Richardson, Managing Director, comments:“ The group continues to grow, bringing on new products and creating new opportunities for our customers. Jason will work alongside Jacky and Gillian in the business development team, to ensure we continue to deliver nothing but the best for our current and future customers.
“ He is clearly industry savvy and will add a wealth of knowledge and experience to our group.”
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