INDUSTRYNEWS
GGF WELCOMES
TRUSTMARK
RELAUNCH
The GGF has welcomed the relaunch
of TrustMark - the Governmentbacked quality mark for reputable
tradesmen. Consumer Minister Jenny
Willott announced the relaunch in
April with new, improved standards of
consumer protection under a renewed
master licence from the Department
of Business, Innovation and Skills (BIS).
In one of the first major
announcements from
the joint industry and
Government industrial
strategy for construction,
‘Construction 2025’, Peter
Hansford, the Government’s
Chief Construction Adviser,
emphasised the Government’s
strong commitment to
TrustMark and called upon
more firms to get behind
the scheme which is central
to boosting the reputation
of tradesmen and consumer
confidence in the domestic
repairs, maintenance and
improvement market.
The Consumer Minister
announced the new core criteria
– the Government-endorsed
standards at the heart of the
TrustMark scheme – and urged
the whole industry to meet
these new standards, which
cover customer service, good
trading practices and technical
competence.
Nigel Rees, GGF Group Chief
Executive commented: “The
Glass & Glazing Federation has
been involved with TrustMark
since its launch in 2005 and we
are pleased to still be involved
in 2014 with this relaunch and
the new core criteria. We have
no doubt the further increases in
6
MAY 2014
enquiries by householders this
year will be of major benefit for
GGF Member companies.”
Some of the key changes to the
core criteria include:
• Firmer standards. The old
requirements in the licence
and core criteria spoke about
scheme operators using “best
endeavours” to meet certain
standards, and gave “examples”
of checks and activities that