Clearview Midlands January 2014 - Issue 146 | Page 46

TIMBERNEWS

Proving Essential
Seven years after purchasing Joinerysoft’s Joinery Management Software (JMS),
Jamie Rudd of Rudd Joinery describes it as the heart of the business.
A family business Rudd Joinery
is run by father and son,
Martin and Jamie Rudd, with
Mum Stella and a part time
clerical assistant in the office
plus 4 joiners in the workshop.
Based in Fakenham, Norfolk,
the company manufactures
bespoke windows, doors,
and staircases. Viewing JMS
Jamie was convinced that this
software was the way forward
for the business, but his biggest
concern was that he was not
into computers. The catalyst
for change for him was the
difficulties he faced recruiting
the right staff. It was more
and more difficult to find
joiners who knew what they
were doing. Jamie was used
to working from hand written
notes with rough sketches
illustrating the job. When he
started the business however, he
discovered that not all joiners
could work from sketchy
information, and found it
difficult to get experienced staff
that could.
Utilising JMS, Jamie has
seen a huge improvement in
the professionalism of the
information he can now provide
his workshop. “I am now free
to run the business and can
complete all the paperwork and
calculations in the office before
the joiners even start the job.
JMS allows me to get accurate
information to my joiners in a
professional way, helping them to
get the job right and making their
lives easier,” he says.
Jamie found JMS easy to learn,
adding, “The joinery terminology
made sense and was relevant.
It helped that the trainer was a
joiner himself. He used joinery
examples and sketched out cross
sections to illustrate how JMS

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JAN 2014

worked.” After two days training,
Jamie was able to enter additional
pricing information and go it
alone. Thankfully he was never
completely alone with telephone
backup and remote access support
through Log Me In. He says,
“Customer Support has been very
good. Video Tutorials are also a
great tool because what you want
to do is in front of