Doors & Windows products that are readily available. When we were discussing the onboarding process, Orrell mentioned they were currently dealing with a number of different suppliers. That’ s when I introduced REHAU’ s system offering which would only require the team to deal with us for a range of different components.
“ And since Orrell is a fairly small team, this meant the amount of time they were having to spend on ordering per week could be reduced.”
Stocking the complete REHAU range and becoming a part of the Authorised Partner Programme has certainly had a positive impact on both the Orrell team and their growth targets.
“ The wider package was really important to us because the industry is forever changing and growing, with new trends and colours appearing all the time,” said Chris.“ From flush sash to standard sash, you’ ve got to diversify and stock a varied range if you want to be a successful fabricator.
“ REHAU makes the difference in this respect. The product range helps us to remain competitive in a tough fenestration industry and allows us to order everything in one go. The lead times on products are also clear so I know exactly when my order will be delivered.
“ Since becoming part of the REHAU Authorised Partner Programme, we’ ve seen great lead generation, and also receive excellent marketing support from the REHAU team. It’ s the little things that make a big difference. Like having stickers for our vans and a uniform for our staff. It just reinforces that we are a trusted fabricator working with a reputable supplier, providing homeowners with extra peace of mind.”
A relationship built to grow
Even in a short space of time, the feedback from both customers and the Orrell Windows team has been overwhelmingly positive.
“ I’ ve always been very proud of what we do here at Orrell,” said Chris. From the quality of the products we supply to the level of output from our factory. But in the past year, it’ s like REHAU has given us that extra boost we were missing.
“ I remember when we made the first REHAU window. Our factory manager brought it to me and I was blown away, the quality was amazing. I am now absolutely committed to the reliability REHAU products offer our customers.
“ So, my advice to any fabricators who are considering moving over is don’ t hesitate. Just do it. If you’ re in this industry and care about the quality of your product then make the switch. You won’ t regret it.”
Speaking about the relationship she has built with REHAU, Trisha said,“ The partnership with Orrell over the last year has been everything I could have hoped for and more. The team are a pleasure to work with and if they’ ve ever got any queries, they know I’ m at the end of the phone. I’ m really looking forward to what the future brings for Orrell and REHAU.”
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