Doors & Windows
Wigan fabricator sees business growth one year after switching to full systems solution
After 20 years in business, Orrell Windows were looking to take the next step with a new profile house. This is where the company’ s journey with REHAU began. This partnership, which at the time of writing is just over a year old, has already produced some impressive results.
Founded in 2004, Orrell Windows had humble beginnings with one fitting team manufacturing windows and doors for local builders. Fast forward two decades and the company now has eight fitting teams and two service engineers. Much of Orrell’ s growth has been down to an exceptional personalised sales approach. The team welcomes customers into its showroom and manufacturing facility for a coffee and a chat. During this informal conversation, the team get to grips with the customer’ s aims and start to walk them through their product offering. This attention to detail is an approach they also saw in REHAU.
Making the switch The switch to a new profile house made perfect sense to Chris Swift, Orrell’ s Operations Manager.“ We’ d been working with our previous profile supplier for quite some time, but something was missing. We were well aware of the REHAU brand and its reputation for quality throughout the industry.
Something which has made my job a lot easier! People come in and already know the REHAU brand, so I don’ t have to do much to sell the products because they sell themselves.
“ We were definitely apprehensive about making the switch and were full of questions about what the process would look like,” added Chris.“ And if I’ m honest, we were also full of excuses for why we should delay the project. One of our biggest concerns was having all our machines recommissioned and what switching would mean for our factory setup. But that was before we met Trisha and the rest of the REHAU team.”
Initially, Trisha Naik, REHAU’ s North West Area Sales Manager, spoke with Orrell Windows about the products she could offer the company.“ My first conversation with Orrell was very‘ open book,’ where we discussed the company’ s goals in terms of growth and what success looked like to them,” explained Trisha.
“ This made the onboarding process seamless as I was able to understand their concerns and put them at ease, running the team through our process guide and the step-by-step journey we’ d be taking.” For Chris, Trisha gave the Orrell team that little push they needed to switch to REHAU, a decision they’ re extremely glad they made.“ The switching process was simple thanks to the fantastic technicians that visited us and carried out the tooling survey,” said Chris.“ And even when we had to shut the factory for a couple of days as the changes took place, we were kept updated on progress and back operating in no time. It was truly a flawless transition.”
Prior to switching, Trisha showed Chris and the team some of the REHAU products that might be of interest to them and it’ s safe to say they were bowled over – by all of them.
The complete package
During initial conversations, Trisha introduced the Orrell team to REHAU’ s Authorised Partner Programme.“ They are listed as one of our authorised installers, allowing potential customers to search for them through the scheme,” added Trisha.“ For Orrell, it has led to an increase in leads from the local area and from a homeowner’ s perspective, it gives them the reassurance the products they are purchasing are built and fitted to the correct manufacturing accreditations. Orrell, like all our fabricators, also work closely with our technical team to ensure compliance of products. This is a win-win for both our fabricators and their customers as homeowners trust the correct products are being used.
“ Orrell decided to stock the entire REHAU range including Yale, trickle vents and steels giving their business an advantage in terms of having more
38 FEBRUARY 2026 CLEARVIEW-UK. COM