Aluminium Extra
Left to right : Rob Taylor - Operations Director , Phil Rotheram – Group Commercial Director , Steve Kendrick – Director , Chris Armes – Design & Technical Director , Oliver Lake – Finance Director
Phil summarises , “ All claims are now handled by a team of highly experienced customer centred people who ensure that any issues are resolved in a timely manner , reducing any inconvenience to their customer . All successful claims are followed up by a member of this team to ensure that fabricating partners are happy with the resolution before closing any ticket . In doing this , the customer is central to the process and is always involved and communicated too . Customer feedback has been excellent , with the changes providing structure and pace to a process that can often be ignored by other systems houses .”
Rob concludes “ We have worked tirelessly to further enhance and improve the quality of finished metal . We want our product to reach our fabricators in an “ as manufactured ” state , right off the end of the extruder and straight into fabrication .”
As a result of Alunet ’ s collaborative and informed feedback , they now utilise both spiral wrap and bubble wrap , sustainably sourced and produced from recycled material to secure all packs of profile in transit .
They have also improved the taping on profiles to offer better protection .
Protection is not the only area of improvement ; Alunet have standardised the use of depth readers on all profile produced . This is an additional quality control to ensure the right specification of material reaches their partners , minimising product defaults and returns .
Finally , they are rolling through a bar-coding and revised labelling process to identify production and packaged product . Not only does this help with traceability it has significantly improved the time taken to pick , pack , ship and unload product . Time is money and where possible Alunet are living continuous improvement in everything they do as they firmly believe it is better than delayed perfection .
The mission is clear , Alunet make it happen for their customer . Doing what they say they will is simple and effective . Making it easy and Winning Together takes this to the next level . Whatever their fabricators ’ expectation , need , or query , Alunet are positioning themselves to ensure that they have the right person , the right skill and importantly the right level of passion and response locally to ensure their customers have what they expect , when they want it .
For further information contact the Alunet Systems highly experienced and friendly sales team at ; info @ alunetsystems . co . uk , 01924 350 110 or visit www . alunetsystems . co . uk
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