Aluminium Extra
Continual Improvements , Enhancing Customer Experience
Making it easy and Winning Together are phrases commonly used by the team at Alunet Systems . Knowing a great supplier when you experience one is a key driver of their people . This behind-the-scenes passion and energy provides Alunet customers with valued competitive advantage in their local markets . This winning together mentality is underpinned by the refocused culture of continuous improvement in everything Alunet do .
During quarter 4 of 2024 , the management team turned their focus to three major areas of process that could directly impact their fabricators experience when partnering with Alunet Systems .
Phil Rotheram , Group Commercial Director explains “ We are always seeking ways to continually enhance our products , people , service and after-care to help fabricators prosper and grow , the wider team have reviewed , assessed and have improved a number of core areas .”
Rob Taylor , Operations Director was project lead during these process improvements . Rob said , “ Over the past year and specifically the last three to six months our team have reinvigorated how we serve our partner fabricators . We have implemented many process improvements behind the scenes with each enhancement always focussing on achieving the overall aim of our business which is to become a service leader in a market where doing what you say you will , with honesty and transparency is so vital in underpinning what we offer , and most importantly , exceeding what our partners expect .”
Phil continues , “ As a business we always pride ourselves on the service and quality we provide . Unrivalled Customer Service and although we understand that issues may arise occasionally , we set ourselves high standards on our speed of resolution and the high level of service that we provide to our customers , achieving consistently an impressive 99.7 % delivery accuracy .”
Rob adds , “ We have tightened up on our warranty process to set clear guidelines for the control of warranty claims . Making the process easy in terms of what is acceptable and what would be rejected , while ensuring issues are correctly recorded through process with photographic or video evidence . Clear & Transparent Warranties . The aim of these improvements is to use this information to improve our own internal processes and to swiftly identify negative impacts to services . Continuous improvements are actioned swiftly ensuring that our time is rightly spent resolving legitimate claims speedily and effectively without time draining and service sapping red tape .”
36 FEBRUARY 2025 CLEARVIEW-UK . COM