Fabricator Focus
Adding even more value to its customer service
» SPECIALIST FABRICATOR Fentrade has taken its proactive customer experience to the next level with bespoke upgrades to its LogiKal software operating system from BM Aluminium .
The upgrades will result in an even faster turnaround time on quotations and order acknowledgements , along with easier to read paperwork . From a production perspective , the system will further integrate with Fentrade ’ s supply chain to provide more efficiencies across the fabrication process .
Daniel Hodges , Technical Manager at BM Aluminium , said : “ Fentrade Aluminium were already utilising the majority of the standard LogiKal functionality . After meeting with them , we identified bespoke programming requirements to integrate third party supplier hardware and parts . Further benefits include accurate procurement outputs along with future fabrication benefits when using the LogiKal CNC interface .”
The upgrades to the system will be rolled out over the coming months , with Fentrade and BM Aluminium teams working together to ensure a smooth transition .
Based in modern premises in Newport , South Wales , Fentrade manufactures and supplies a comprehensive range of aluminium windows , doors , curtain walling and shop fronts all fabricated in accordance with industry specifications .
The proactive approach to continually enhancing customer service is the perfect illustration of the Fentrade ethos . In
recent years , the company has doubled its manufacturing capacity , invested in new machinery and added to its workforce , all with the intention of continuing to deliver the outstanding service it ’ s built its name on .
Fentrade ’ s Director , Chris Reeks , commented : “ We ’ ve worked with BM Aluminium and used LogiKal , the leading software for the aluminium glazing industry right from the start .
“ Even though we are still a relatively young company , we never stand still . We continually review our business and processes to ensure we deliver the best experience for our customers . Whether that ’ s additional new products or upgrading our internal systems to ensure efficient , streamlined processes are maintained . These latest software upgrades will further support our customers as we continue to deliver our growth strategy .”
fentradealuminium . co . uk
New manufacturing facility revealed at open day
» LEADING FABRICATOR Hepworth Framework welcomed customers , suppliers , prospects and the Mayor of Calderdale , Councillor Angie Gallagher , to their expanded manufacturing facility in Brighouse , West Yorkshire , during their recent Open Day .
The open house was a celebration of Hepworth ’ s recent £ 1 million + investment in its purpose-built aluminium manufacturing plant which has resulted in a bigger workforce , increased output , an expansion to their window and door system offering and a new showroom .
Managing Director Richard Steckles comments : “ The foundation of Hepworth ’ s business is in the manufacture and supply of quality aluminium doors and windows . We have been a customer of Senior Architectural Systems for 30 years and recently added Cortizo to our product range . With aluminium being a harder medium to work with than PVC-U , our team is highly skilled , and our Open Day gave visitors an opportunity to see this for themselves through personal tours of the factory .”
Hepworth has made its name by being an expert in the field of manufacturing aluminium doors and windows . As a result , their customer base also includes architects and specifiers who are looking for that something special that they know Hepworth can reliably provide , whether for the domestic or commercial market .
Richard added : “ The business of selling aluminium bi-fold and patio doors and windows to trade partners , installers and builders is increasing due to the recent trend for home office space and open plan living spaces , and the benefits that aluminium brings in terms of light , bright rooms .
“ We want to be the supply partner that people working in aluminium turns to . We have the knowledge , the skills , the team and the capacity , and our business is in building relationships that are mutually beneficial .”
Councillor Angie Gallagher commented on the importance of Hepworth as a significant local employer and supplier to the North West region , following a tour of the facility . Representatives of local foodbank , Brighouse Central Foodbank , were also there to receive a cheque and a box of food supplies in support of the work they do for the local community .
www . hepworthframework . co . uk
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