7 things ...
7 things ...
DOOR TO DOOR
7 Things about Universal Composite Doors
Throughout the year Clearview Group and Universal Composite Doors have been working together on a series of articles about what makes UCD the company it is . Six months on and we wanted to highlight the seven things that have stood out to us the most . And , unusually for a Seven Things feature , these reasons are not numbered – but the reason for this is because they don ’ t have an order or priority , they all work intrinsically to create UCD ’ s universal appeal …
97 % Right First Time
UCD has worked hard to create a culture of ‘ Right First Time ’ within the business ; with leadership at all levels always putting quality first . Essential to offering a product that is the right quality and delivered on time , is ensuring an environment that allows all employees to be empowered to question quality and suggest improvements . This result is the ability to offer a fit and forget product that is truly fitter friendly .
Owner-run business
There is a passion and drive by entrepreneurial owners and leaders that you do not always see in corporate owned businesses . There is also the ability to make instantaneous decisions on improvement actions , ideas or investments .
The team tries to think creatively on what would make UCD a better partner for its customers . UCD understands the need for relationships and helping people when they need a favour rather than always quoting the “ procedure ” and becoming a little “ the computer says ….” This really can frustrate customers who are just trying their best to get a job done .
Overall , this owner-run business has fostered a real family-feel to the business where everyone is pulling in the same direction , for the same reasons and where everyone feels like an integral part of the business .
10-day lead time
With the right leadership and communication between external sales , internal sales , and factory management , it is essential that UCD can flex workflow , as much as possible . The same goes for head count and productivity to give a consistent , solid , and reliable lead time that our customers can work with .
Currently UCD can offer any door in any colour in ten working days , but continuous improvements are being made to reduce this lead time even further .
UCD monitors all production and office-based tasks to identify potential bottlenecks and make efficiency improvements ; following industry leading-edge technology and innovations to assess any potential improvements for the business .
34 JUNE 2023 CLEARVIEW-UK . COM