7 things ...
3 . Appointment of account managers
Each of our customers have a dedicated account manager to help and support them on a daily basis . We find that this provides :
• Continuity – our team can follow something through from start to finish and ensure that all queries are answered / solved promptly
• A detailed knowing what our customers want and how they work
• A better relationships / friendships with our customers
4 . Working in partnership
We will always try to accommodate our customers ’ needs , from managing their day-to-day requirements , accommodating any rush orders , planning in any forth coming projects or discussing any technical queries / alternative solutions , in conjunction with our suppliers .
5 . Remaining flexible
We will always try to find a solution to our customer ’ s individual requirements . In the past two years , with the pandemic , it has at times been quite restrictive . We did find it very difficult to sometimes say no to our customers , as we have always pulled out all the stops . But thankfully , we are getting back to a new normal .
6 . Honesty really is the best policy
We pride ourselves on being honest and fair . We will always tell our customers the truth and be honest about our capabilities and levels of service . Keeping updated on any issues , shortfalls in product , reduction in capacity etc …
7 . Communication : good and bad
The last couple of years has brought difficult issues with glass and staffing shortages , vast price increases and an increased demand that was not expected in the industry after the outbreak of Covid . We share good and bad news , giving as much notice as possible on any issues that will impact on our customers . Giving them the opportunity to plan / manage their production and customer expectations . www . oaklandglass . co . uk
CLEARVIEW-UK . COM MARCH 2022
63