7 things ...
The sales department excelling at customer service
Having a strong sales department is more than making money for the business . The sales department is the bridge between the customer and the company . Building rapport and earning respect is not only a requirement for a great sales team , it is a finely-tuned skill .
Here Helen Pickles , Office Manager at Oakland Glass , talks through the seven values of her team , explaining that : “ We pride ourselves on offering the best service that we can . We have a team that has been with us for a number of years and encompasses the following values , which we have all built up and on through experience . We use this expertise to train new staff and team members .
“ Above all , a good sales team will always go above and beyond what is expected . Treating customers with respect and friendliness , whilst getting the job done . We constantly have customers commending our sales team , and I believe it is the following seven values that help us achieve this fantastic feedback .”
OAKLAND GLASS LTD
1 . Maintaining our “ old school values ”
With developments in technology over the years moving more towards emails , conference calls and choosing 10 options before you even get the chance to speak to an actual person ; we love to actually speak with our customers on a daily basis . We have come from a family run business , with traditional values , where we have always known our customers personally and are always at the end of the phone should they have any questions for us .
2 . Answering our phone is a priority
We have always had a receptionist , who is friendly and welcoming ; and everyone knows in the office that calls should be answered quickly . We prefer this personal approach and find that :
• It is easier to understand our customers ’ requirements
• Get to the route cause of any issues quickly
• Build up a relationship with our customers
• New people develop the same values
• Manage any issues professionally and swiftly
62 MARCH 2022 CLEARVIEW-UK . COM