proposal , which builds on California ’ s AB5 law , could redefine the relationship between last-mile delivery companies and the independent contractors that many logistics companies rely on . If passed , this rule would require companies to classify more workers as employees , increasing costs related to benefits , insurance , and compliance with labor laws . Secondly , environmental regulations could impact our industry , probably not next year , but further out on the time horizon . We know the Environmental Protection Agency is preparing to introduce tighter emissions standards for heavy-duty trucks . These standards aim to reduce carbon emissions and push for a faster transition to electric vehicles . Suppose a shift toward green fleets comes to fruition . In that case , it will increase the cost of new trucks by thousands of dollars and place additional operational burdens on carriers needing to manage EV charging infrastructure . Both of these issues — labor classification and sustainability regulations — have the potential to require companies to adjust their operational strategies . It will be interesting to see if the Trump administration continues in this direction or works to ease the regulations . Beyond the regulatory issue , we foresee new challenges around cybersecurity , particularly regarding consumer data protection , as our reliance on technology increases . Safety and security issues for people and freight are also likely to continue .
Osborn : The economy is the primary concern . We need a bounce back to see people more willing to purchase nonessential and luxury items in the upcoming year .
CLDA Mag : What misconceptions do last-mile providers have about what consumers want that could be incredibly damaging to their businesses next year ?
Ditizio : They need to pursue the latest technology , even if it only brings in a small amount of business . Most TMS platforms , including legacy platforms , are su ! cient to allow carriers to provide exceptional service .
Ludlow : A common misconception is that speed is the only thing that matters . While fast delivery is essential , today ’ s consumers care just as much about reliability , communication , and the ability to control their delivery experience . At FragilePAK , we ’ re focused on an internal initiative we refer to as “ The Complete Delivery .” This is really a comprehensive effort to make sure every aspect of every delivery is customer-centric . Speed is essential for us , our customers , and our shippers . Ultimately , however , service will be the driving factor of our success in the coming year .
Robider : Some last-mile providers have slowly adapted to technology and speed-to-market requirements . Integration is mandatory in today ’ s data-driven environment , providing consumers real-time updates and full shipment visibility . The manual updates of the past are no longer acceptable .
Osborn : Many things about timely information need to be clarified . Too many last-mile providers have talented home delivery teams that provide amazing experiences . Still , they do not use technology or apply a sense of urgency to information and updates . Delays in getting information and updates back to the shippers and consumers can ruin the whole experience , even if the actual delivery goes great . Technology can correct this issue , but many final-mile providers and their home delivery teams must understand how much this matters to consumers and shippers .
fall / winter 2024 I customized logistics & delivery Magazine 21