sic tenants , such as a superior delivery experience with uniformed drivers , photo IDs and clean , safe delivery vehicles .
Ludlow : We expect further technology integration into the last-mile process over the next year , emphasizing automation and real-time data analysis . Shippers will want to partner with delivery companies that offer sustainability initiatives to align with their corporate responsibility goals . Customer expectations will also continue to evolve , with more demand for flexible delivery windows and customizable experiences .
Robider : We expect continued growth in e-commerce and a move toward more same-day and nextday delivery options . Technology will be crucial for improving visibility and increasing access to capacity .
Osborn : Next year , we will discuss the need for a technologically driven , far more collaborative environment . This environment should enable shippers and carriers to collaborate to address ine ! ciencies that prevent the maximum use of equipment and resources .
CLDA Mag : What part will technology play ?
Ditizio : The newest technology will attract shippers if deployed and administered correctly . However , it must all contribute to an effective and e ! cient operating model .
Ludlow : Technology will be central to all industry changes . From optimizing routes and reducing delivery times to enhancing customer communication through AI-driven chatbots and real-time updates , technology will continue to be the backbone of the modern delivery system . We ’ ll also see greater integration of delivery management platforms and data analytics to help predict consumer behavior and fine-tune operations for greater e ! ciency .
Osborn : Technology will be the critical tool for connecting shippers , carriers , and consumers from the point of sale through the completed delivery , which will be invoiced and paid for . The data collected will also be the key to managing quality , cost , and on-time performance as our society continues shifting from brick-and-mortar to online shopping .
Robider : Technology needs to continue evolving and adapting to different customer demands . Increasing visibility will be the primary driver for technology enhancements . It will be vital in allowing customers to self-serve for rates and scheduling , track product movements , access documentation , communicate , and meet other daily needs .
CLDA Mag : Are there issues you expect to be introduced in 2025 that could impact you ?
Ditizio : Of course , we can expect regular increases in the cost of service , such as insurance , fuel , and interest rates . In addition , our industry will continue to react to government actions . And then we ’ ll need to keep an eye on the Big Four , including Amazon . Experienced carriers understand the depth of these issues . They must set aside the time to address the impact of these factors through effective budgeting , rate negotiations , and setting up pre-purchased goods and services .
Ludlow : In 2025 , we expect regulatory changes . Currently , Congress and federal agencies are considering two key regulatory issues that could significantly affect the last-mile delivery industry : labor and environmental standards . First , the Biden administration pushed for stricter definitions of independent contractors versus employees . This
20 customized logistics & delivery Magazine I fall / winter 2024