CIVITTA Annual Review 2018 | Page 29

Research is essential for decision-making and driving key operational tasks. We conduct qualitative and quantitative market research, process and analyze data obtained using CAPI, CATI, online panels, focus groups. As a result of a research study, companies and organizations can understand their customers’ preferences, measure the response to marketing cam- paigns, fine-tune value proposition and create a unique customer experience. 29