City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 6

Sample Sources and Response Rates
In total, 30,000 invitations were sent. With 948 residents completing the survey, the 
overall response rate was 3.2%.
Invitation 
Method
Mailed 
postcard
Email
Copyright © 2020 Decision Analyst 
Sample
Source Record Selection 
Method Number of 
Invitations Sent Response 
Rate
A list of all 
occupied
residences in 
Arlington Randomly selected 
residential addresses 
proportionate to 
Arlington’s zip code 
distribution 5,000 2.7%
Email 
addresses 
provided
by lists from 
the Library 
and Water 
Departments Randomly selected 
emails proportionate 
to Arlington’s zip 
code distribution 25,000 3.3%
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