City Services Satisfaction Survey 2019 City Services Satisfaction Survey

Other Arlington City Services and Facilities Excellent Previous Wave (Feb. 2019) Good Top‐2 Box Top‐2 Box 44% 36% Emergency Management Services Vital Statistics Services Landfill Services Quality of Garbage Collection 41% Convention Center 68% 78% 77% 78% 76% 78% 75% 75% ↓ 81% 50% 37% 55% 22% Quality of Recycling Services 79% 50% 28% 45% 30% Municipal Court Services 24% 44% 68% Quality of Yard Waste/Debris Pickup 27% 40% 67% 70% Open Records Request 24% 38% ↑ 62% 52% Graffiti Removal 24% 37% 61% 53% Zoning Services 16% 44% ↑ 60% 44% Platting Services 19% 41% ↑ 60% 48% Building Permits 17% 41% 58% 51% Animal Services 17% Code Enforcement 11% 0% Question: Copyright © 2020 Decision Analyst 70% 69% 38% 41% 80% 80% 49% 31% 65% ↓ Electronic Bill‐Paying Service 80% ↓ 38% 42% ↓ Dispatch Service (911) Base: Statistical Note: 37% 36% ↑ 55% 47% 50% 58% 43% 100% Q11. And thinking about any services and facilities that the City provides, please rate each of the following services and facilities you have used or visited in the past 12 months. (4‐point scale, Excellent to Poor) Total respondents, excluding “don’t know” (number varies by statement) An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave. 29

City Services Satisfaction Survey 2019 City Services Satisfaction Survey | Page 29