City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 25

City Library Services
Used Library Services in Past 12 Months
February  2018
February  2019
50%
55%
Excellent
Good
Top‐2 
Box
Quality of Library Services
Library Facilities
Availability of Materials
Previous Score
(Feb. 2018)
Top‐2 Box
62% ↑ 30% ↓ 92% 92%
61% 30% 88%
48%
35%
91%
83%
83%
0% 20% 40% 60% 80% 100%
Questions:     
Copyright © 2019 Decision Analyst 
Base:               
Statistical Note:
Q12b. If you, or anyone in your household, have used a City Library over the past 12 months, what was the nature of the service?
Q13. Now, thinking about services that the City Library provides, please rate each of the following. (4‐point scale, Excellent to Poor)
Respondents who have used City Library Services in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  25