City Services Satisfaction Survey 2018 City Services Satisfaction Survey | Page 24

Parks and Recreation Facilities 
Used Parks and Recreation Facilities in Past 12 Months
February  2018
February  2019
71%
69%
Excellent
Good
Top‐2 
Box
Previous Score
(Feb. 2018)
Top‐2 Box
Overall Quality of Parks 34% Quality/Appearance of Facilities
and Centers 31% 54% Quality of Customer Service 33% 49% 82% 86%
Quality of Programs/Classes 34% 49% 83% 80%
Range of Activities 34% 48% 82% 78%
0%
Questions:     
Copyright © 2019 Decision Analyst 
Base:               
Statistical Note:
20%
53%
40%
60%
87%
84%
80%
84%
83%
100%
Q11e. If you have used a city park or facility over the past 12 months, what was the nature of the service?
Q12a. Now, thinking about the Arlington Parks and Recreation facilities, please rate each of the following. (4‐point scale, Excellent to Poor)
Respondents who have used city parks or facilities in the past 12 months, excluding “don’t know” (number varies by statement)
An arrow indicates a significant increase (↑) or decrease (↓) at or above the 95% confidence level when compared to the previous wave.  24