City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 35

Ratings of City Council / Staff

Strongly Agree Somewhat Agree
Previous Sco( Feb. 2016
I get the answers I need when I visit a City facility
33 %
38 %
71 %
70 %
When I ask a City employee for something, they either provide the answer or find someone who can
29 %
36 %
65 %
67 %
I get answers I need when I call a City facility
25 %
38 %
63 %
62 %
When I ask the same question from different City employees, I get the same answer
14 %
34 %
48 %
47 %
0 % 20 % 40 % 60 % 80 % 100 %
Question: Q16b. Based on your impression or experience, how much would you agree or disagree with the following st scale, Strongly Agree to Strongly Disagree)
Base: Total respondents, excluding“ don’ t know”( base varies)
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