City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 34

City Communication Channels Ratings

Used Communication Channel in the Past 12 Months
	February 2016	February 2017
City Website	76 %	76 %
Council Webcast	10	13
City TV Channels	25	26

Excellent Good

Previous Score( Feb. 2016)

City Website	22 %	53 %	75 %	70 %
Council Webcast	17 %	44 %	61 %	69 %
City TV Channels	13 %	39 %	52 %	61 %

0 % 20 % 40 % 60 % 80 % 100 %

Question:	Q11. And thinking about any services and facilities that the City provides, please rate each of the following se
have used or visited in the past 12 months.( 4‐point scale, Excellent to Poor)
Base:	Respondents who have used communication channels in the past 12 months, excluding“ don’ t know”( base v
Statistical Note: Copyright © 2017 Decision Analyst	An asterisk(*) indicates a significant difference between waves at or above the 95 % confidence level.