City Services Satisfaction Survey 2016 City Services Satisfaction Survey | Page 34

City Communication Channels Ratings

Used Communication Channel in the Past 12 Months
February 2016
February 2017
City Website
76 %
76 %
Council Webcast
10
13
City TV Channels
25
26
Excellent Good
Previous Score( Feb. 2016)
City Website
22 %
53 %
75 %
70 %
Council Webcast
17 %
44 %
61 %
69 %
City TV Channels
13 %
39 %
52 %
61 %
0 % 20 % 40 % 60 % 80 % 100 %
Question:
Q11. And thinking about any services and facilities that the City provides, please rate each of the following se
have used or visited in the past 12 months.( 4‐point scale, Excellent to Poor)
Base:
Respondents who have used communication channels in the past 12 months, excluding“ don’ t know”( base v
Statistical Note:
Copyright © 2017 Decision Analyst
An asterisk(*) indicates a significant difference between waves at or above the 95 % confidence level.