Electronic Bill‐Paying Service Quality of Recycling Services Quality of Garbage Collection

Dispatch Service( 911) Emergency Management Service

Landfill Services Vital Statistics Services

Quality of Yard Waste / Debris Pickup Municipal Courts Services

Convention Center Platting Service Graffiti Removal Animal Services

Open Records Request Building Permits

Zoning Service Code Enforcement

Excellent 43 % 39 % 43 % 39 % 35 % 28 % 33 % 33 % 15 % 20 % 25 % 16 % 18 % 14 %

Good 42 % 85 % 45 % 84 % 41 % 84 % 39 % 78 % 41 % 76 % 47 % 75 % 42 % 75 % 39 % 72 % 53 % 68 % 48 % 68 % 39 % 64 % 47 % 63 % 42 % 60 % 45 % 59 %

Previous Score( Feb. 2016)

83 % 84 % 85 % 80 % 78 % 84 %* 78 % 77 % 68 % 70 % 62 % 62 % 60 % 58 % 51 % 57 % 50 %

Question: Q11. And thinking about any services and facilities that the City provides, please rate each of the following se have used or visited in the past 12 months.( 4‐point scale, Excellent to Poor)

Base: Total respondents, excluding“ don’ t know”( varies by statement)

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