City Services Satisfaction Survey 2015 City Services Satisfaction Survey | Page 6

Sample Sources and Response Rates
In total 30,281 invitations were sent, with an overall response rate of 4%.
Invitation 
Method
Mailed 
postcard
Email
Copyright © 2016 Decision Analyst 
Sample
Source
Record Selection 
Method
A list of all 
occupied
residences in 
Arlington Randomly selected 
residential addresses 
proportionate to the 
City zip code 
distribution
Email 
addresses 
provided by 
lists from the 
Library and 
Water 
Departments Randomly selected 
emails proportionate 
to the City zip code 
distribution
Number of 
Invitations Sent Response 
Rate
5,000 4%
25,281 4%
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