City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 54

Ratings Of Other City Services By Users –
2-Wave Trend (Top-Two Box—Excellent/Good)
Dec. 2011
Dec. 2012
Emergency
Management
Service
74
90
88
Electronic Bill-
Paying Service
87
84
Quality of Garbage
Collection
85
77
Convention Center
84
79
Dispatch Service
(911)
83
75
Landfill Service
82
79
Quality of Recycling
Services
81
New in FY 2013
Vital Statistics
Services
77
Quality of Yard
Waste/Debris
Pickup
73
76
0
20
40
60
80
100
Percent
(Continued)
Decision Analyst, Inc.
54