City Services Satisfaction Survey 2013 City Services Satisfaction Survey | Page 53

Ratings Of Other City Services By Users
Excellent
Emergency Management Service
Good
31
59
Electronic Bill-Paying Service 36 51
Quality of Garbage Collection 36 49
Convention Center
20
Dispatch Service (911)
76
70
43
8
Municipal Courts Services
77
54
27
Platting Service
70
57
15
65
45
60
Graffiti Removal 12 Code Enforcement 12 41 53
Building Permits 10 43 53
Zoning Service
47
6
0
81
50
16
Animal Services
82
56
26
Open Record Request
83
48
21
Quality of Yard Waste/Debris Pickup
84
55
33
Vital Statistics Services
85
49
27
Quality of Recycling Services
87
64
34
Landfill Service
90
59
41
20
47
40
60
80
100
Percent
Question: Q11. “And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months.
Base: Total respondents, excluding “don’t know” (Base Varies)
Note: Building Permits and Vital Statistics Services were added in 2013.
Decision Analyst, Inc.
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