City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 100

Q11x. If you have had contact with the Fire Department over the past 12 months, what was the nature of
the service? {Choose All Correct Answers}
MR
1
2
3
4
5
Home or personal property fire
Business or commercial fire
Personal assistance
Other
Have not had contact in the past 12 months
Q11a. (ASK IF CODE 1-4, ANY SERVICE IN Q11x; OTHERWISE SKIP TO Q11aX) Now, thinking about
Fire services that the City provides, please rate each of the following. {Choose One Answer For
Each Row}
SG
Excellent
a.
b.
Quality of service ........................................ 1
Timeliness of service .................................. 1
Good Fair Poor Don’t
Know
2
2 3
3 4
4 5
5
Q11aX. Whether or not you’ve had direct contact with the Fire Department, please provide your opinion
on the following. {Choose One Answer For Each Row}
SG
Excellent
a.
b.
Quality of Fire services in the city ................ 1
Availability of Fire services .......................... 1
Study #110528
Good Fair Poor Don’t
Know
2
2 3
3 4
4 5
5
8