City Services Satisfaction Survey 2012 City Services Satisfaction Survey | Page 99

Q11. And thinking about any services and facilities that the City provides, please rate each of the
following services and facilities you have used or visited in the past 12 months. If you have not
used the City service or facility in the past 12 months, please select “Have not used in the past
12 months” for the service. {Choose One Answer For Each Row}
SG
Good Fair Poor Have NOT
Used In
The Past
12 Months 1
1
1
1
1
1
1
1 2
2
2
2
2
2
2
2 3
3
3
3
3
3
3
3 4
4
4
4
4
4
4
4 5
5
5
5
5
5
5
5 6
6
6
6
6
6
6
6
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1 2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2
2 3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3 4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4
4 5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5
5 6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
1 2 3 4 5 6
Excellent
Community education services by
the Fire Department....................................
Quality of garbage collection services .........
Quality of recycling services .......................
Landfill services ..........................................
Animal services ...........................................
Handitran transit service .............................
Convention Center ......................................
Municipal court services ..............................
One Start Shop development
services ......................................................
Code enforcement ......................................
Action Center ..............................................
Quality of yard waste/debris pickup ...........
Emergency Management services .............
Graffiti removal ..........................................
City website ...............................................
City television channels .............................
Council webcast .........................................
Electronic bill-paying service ......................
Open records requests ..............................
Plating services ..........................................
Zoning services ..........................................
Dispatch services (911) ..............................
Building inspections ...................................
Municipal airport ........................................
Health inspections .....................................
Community education services by
the Police Department ................................
Study #110528
Don’t
Know
7